Terms & Refunds
Last updated 25 August 2026
What you're buying
Livelyyou sells downloadable digital guides (PDF documents). Each guide is a one-time purchase priced as shown at checkout. After a successful payment you receive an instant download link on-screen, and the same link is emailed to the address you provide.
Payments
Payments are processed securely by Razorpay. We never see or store your full card, UPI, or bank details. A purchase is confirmed only after Razorpay reports the payment as captured.
Refund policy
If a guide isn't right for you, email us within 30 days of purchase and we will refund you in full. You do not need to explain why, and you can keep the file you downloaded. Send the request from the email address you used at checkout, or include your order or transaction ID, and we will process the refund back to your original payment method. Refunds are issued by Razorpay and typically reach your account within 5 to 7 working days.
Separately, if you were charged but did not receive your guide, or you were charged more than once for the same order, contact us at any time (the 30-day window does not apply) and we will investigate and refund any duplicate or failed-delivery charge in full.
Delivery
Delivery is electronic and immediate. Download links are time-limited for security; if your link expires before you download the file, reply to the purchase email and we'll issue a fresh one at no cost.
Privacy
We collect only what we need to complete your purchase and deliver your guide: your email address and the payment reference from Razorpay. We use your email to send your download link and, where relevant, support messages about your order. We do not sell your personal data. Our privacy policy sets out in full what we collect, who else handles it, and how to have it deleted.
Contact
Questions about an order, a refund, or your data? Email us at livelyyou.fit@gmail.com.